【必备表达】

1、说明投诉问题

I am writing to inform(告知，代替tell)you that I find…unsatisfactory…

I am writing to express/ air dissatisfaction/ disappointment/ concern regarding …

2、期待解决方案

I hope you will take steps to rectify(纠正、改善，代替improve) this situation soon.

I believe you will take my complaints seriously. I would ask you to give back my money, or I would file my complaint(投诉) to the authorities concerned(相关部门).

To solve this problem/surmount this difficulty/improve the situation/crack this hard nut(解决问题), I hope to draw the attention of the authorities concerned.

【高分热文】

Dear Mr. President,

My name is Li Ming, a junior of the Civil Engineering School. I venture(冒昧)to write a letter to you about the canteen service (食堂服务) on campus which has given rise to a lot of complaints among students.

The focus of the complaint is the poor quality of the food. The vegetables are so overcooked as to lose their nutrients. The price of the food is surprisingly high. Besides , the attitude of the service staff to the students is not hospitable (热情)at all.

All in all, there is still much room for improvement as far as the canteen serviceis concerned. I do hope we will not suffer for another year. Thank you for your kind consideration.

Sincerely yours,

Li Ming

【精彩译文】

尊敬的校长，

我是土木工程学院大三的李明，我冒昧的给您写信投诉食堂的服务，该服务已经引起了很多学生不满。

投诉的焦点是食品质量差。蔬菜烹饪过头，失去了营养。食品价格也高的出奇。此外，服务人员对学生的态度一点都不热情。

总之，食堂服务还有很大的改善空间。我真心希望不用再忍受一年。感谢您的考虑。

谨致问候，

李明