结构要点邀请信是邀请收信人参加某项活动的书信，包含三个方面：

1. 邀请对方参加的活动的内容、时间和地点;

2. 与该活动有关的注意事项;

3. 期待对方接受邀请，并可表示感谢。

13Write an invitation card to a professor, inviting him to the speech contest of this January. Some necessary details must be included. Do not sign your own name at the end of your letter, using “Li Ming” instead.

Dear Professor Gordon,

On behalf of the organizing committee of the annual speech contest for all the undergraduates of this year, I have the honor to invite you to our final competition on Wednesday, January 16th at 7∶00 pm in the Oval Auditorium of our university.

You are sincerely invited to attend the contest as our honored guest and judge each of the eight participants from accuracy and fluency. Would you like to make a fiveminute speech to give our students encouragement and suggestions toward the end?

We look forward to a reply at your earliest convenience and we would be particularly honored by your distinguished presence at the ceremony.

Yours sincerely,

Li Ming

邀请信

语言注意点邀请信叙事一定要清楚、明白。如写给朋友，可选用活泼、真诚的言辞;如写给长辈、上级、名人等，则语言应正式、礼貌。

Write a letter to one of your high school classmates who is in a nearby city, and invite him/her to your city at this weekend. Some necessary details must be included. Do not sign your own name at the end of your letter, using “Li Ming” instead.

Dear Tina,

I am so glad to hear that you recently turned a postgraduate student in Shanghai University. I wonder whether you could come to Suzhou this weekend and enjoy a good time together with me.

We can first go to several classical gardens of Suzhou, which are masterpieces of Chinese landscape garden design in which art, nature, and ideas are integrated perfectly to create ensembles of great beauty and peaceful harmony. Then I will treat you to dinner at a local hotpot restaurant on Phoenix Street—its flavor is really nice, and Im sure you will enjoy it. After dinner, lets go boating on the Jinji Lake—the lake is so beautiful and the breeze is so cool! Later we will go to a concert—you are a music lover, arent you?

If you couldnt come, please notify me before Friday. If you have time, please tell me which train you will take and I will meet you at the railway station.

I am looking forward to meeting you.

Sincerely yours,

Li Ming

投诉信

结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

1. 提出投诉内容;

2. 说明具体情况;

3. 提出解决办法。

15Write a letter complaining about the misbehavior of a particular employee in about 100 words. Do not sign your own name at the end of your letter, using “Li Ming” instead.

Dear Sir,

I am writing to draw your attention to the most undesirable attitude and manner of a particular member of your staff. A week ago, I bought a shirt in the mens wear department of your supermarket, but when I went back home, it simply shrank after the firsttime wash. So I hurried back to your aftersale service for help.

When I told what had happened to the young man, Mr. Frank Moore, who was on duty at that time, and asked for refund or exchange, he was so rude on that occasion as to interrupt me continually. Later he even said my misuse caused the result and refused to listen to me any longer.

I strongly suggest that Mr. Moore be instructed on the proper manner towards customers. I hope you attach importance to this matter, and settle it as soon as possible.

Yours,

Li Ming
投诉信

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected. Do not sign your own name at the end of your letter, using “Li Ming” instead.

Dear Sir,

I am writing to you about a most unhappy experience. Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 oclock in the evening, but it stopped midway at 4 p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.

Where we stopped was nowhere near a village. Up until 8 oclock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!

I suggest that you look into this matter immediately and deal with it quickly and properly.

Looking forward to your reply.

Yours,

Li Ming