TEXT E

　　First read the following question.
　　81. This is a letter of___.
　　A. inquiry
　　B. complaint
　　C. explanation
　　D. introduction

　　Now, go through TEXT E quickly and answer question 81.
Flat 24
Park Mansions
Newbury Road
The Manager
Reliable Motors Ltd.
876 Meadow Street 14th May 2002
Dear Sir,
　　I am writing to you concerning the Bernster Special 150 SE that I bought from you two weeks ago. The car has now developed the following faults:
　　1.The steering wheel is loose.
　　2.The hand brake does not work.
　　3.Oil is leaking from the engine.
　　4.The driver’s door-does not close properly.
　　Will you please telephone me and we can arrange for you to collect the car. Unless you can put the car in perfect working order, 1 am afraid I shall report your company to the Consumers’ Association.

Yours faithfully,
　　Tony Lockwood